Privacy Policy

Who We Are

This Privacy Policy describes how LocalRank Montreal collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. As a provider of local SEO and Google Business Profile optimization services for Montreal small businesses, we understand the importance of trust and transparency in our relationship with our clients.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Information: When you reach out to us, we collect your name, email address, phone number, company name, and the details of your inquiry.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, referring URLs, and your device information.
• Cookie Data: We use cookies and similar tracking technologies to enhance your browsing experience and analyze site performance.
• Business Information: If you become a client, we collect relevant business details necessary to provide our SEO and Google Business Profile optimization services.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you contact us or sign up for our services, we process your data with your explicit consent.
• Legitimate Interest: We analyze website usage to improve our services and understand our audience's needs.
• Contract Performance: When you become a client, we process your information to fulfill our service obligations.
• Legal Obligation: We may process data to comply with applicable laws and regulations in Canada.

How We Use Your Information

We use the information we collect for specific, legitimate purposes:

• Responding to your inquiries and providing customer support
• Delivering and improving our local SEO and Google Business Profile optimization services
• Personalizing your experience on our website
• Analyzing website traffic and user behavior to enhance functionality
• Sending you relevant updates about our services (with your consent)
• Complying with legal and regulatory obligations

We do not sell or share your personal information with third parties for marketing purposes. Any data sharing is limited to service providers who assist us in delivering our services, and these partners are bound by confidentiality agreements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Contact Form Inquiries: We retain inquiry data for up to 24 months after your last interaction with us, unless you request deletion sooner.
• Client Service Data: We maintain client information throughout the duration of our service agreement and for 12 months following contract termination for record-keeping purposes.
• Website Analytics: We retain aggregated analytics data for up to 14 months to track performance trends and user behavior patterns.
• Server Logs: Technical server logs are retained for up to 12 months for security and troubleshooting purposes.
• Email Communications: We retain email correspondence for up to 24 months unless deletion is requested or legally required earlier.

Your Privacy Rights

You have several rights regarding your personal information under applicable privacy laws:

• Right to Access: You can request a copy of all personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your personal information, subject to legal retention requirements.
• Right to Data Portability: You can request your data in a structured, commonly used format for transfer to another service provider.
• Right to Withdraw Consent: If we process data based on your consent, you can withdraw it at any time.
• Right to Object: You can object to certain types of processing, including direct marketing communications.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather insights about website usage. Cookies are small data files stored on your device that help us remember your preferences and track your interactions with our site. We use both essential cookies (required for site functionality) and analytics cookies (to understand user behavior). You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. We do not use cookies to track you across other websites.

Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data in transit, secure storage systems, and restricted access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential.

Supervisory Authority

If you believe your privacy rights have been violated or have concerns about our data handling practices, you have the right to lodge a complaint with the appropriate supervisory authority. In Canada, you can file a complaint with the Office of the Privacy Commissioner of Canada (OPC), which is the federal independent authority responsible for overseeing compliance with privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA). You can contact the OPC through their official website or by phone to report any privacy concerns or request an investigation.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any significant changes will be announced on our website with an updated "Last updated" date. Your continued use of our services following any modifications constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.